Our Commitment

Your satisfaction with Realm CRM is important to us. If the package does not meet your expectations for any reason, we will make it right.

How to Request a Refund

Email Data for Urban Modelling at connect@dfum.org with:

• The email address associated with your account
• Your organisation name (if applicable)
• A brief description of your reason for cancellation (optional but appreciated)

We will process your refund within 48 hours of confirming the cancellation of your licence.

What You Receive

Upon cancellation, you will receive a full refund of your most recent billing period — whether you are on a monthly or annual subscription.

There are no partial refunds, no processing fees, and no questions asked.

How Refunds Are Issued

Refunds are returned to the original payment method used at the time of purchase, processed via Paddle. Depending on your bank or card issuer, funds may take 3–5 business days to appear after DFORUM initiates the refund.

After Cancellation

Once your licence is cancelled:

• Your licence key is revoked and access to Realm CRM ceases
• Your data within your Salesforce org remains intact and under your control
• Any audit or usage log data held by DFORUM is retained for 90 days, during which you may request an export by emailing connect@dfum.org
• After 90 days, all associated data on DFORUM’s systems is permanently deleted

Contact

For any refund or cancellation enquiries:

Data for Urban Modelling (Pty) Ltd
Email: connect@dfum.org

This policy forms part of the Realm CRM Terms of Service.